Select the device or the service that you need help with.Scroll down and click Get hardware help.Without downloading and installing an app, you can also get an appointment via Apple’s support web site. To make a new reservation, tap Find a storeĢ. It will probably say “You don’t have any reservations”, since you are trying to make a reservation.Tap Bring in for Repair and find a location and date and time and then tap Reserve.Note that some problems will only let you receive support via phone calls or live chat sessions. For the purpose of this article, we selected iPhone X and then Repairs & Physical Damage and “Buttons not working”. Open the Apple Support app (if you do not have it, launch the App Store and download and install it – or click here).iOS device / Apple Support App and Genius Bar appointments (the easiest way) You can make a reservation via the Apple support web site.ġ.There are two ways to make a Genius Bar reservation at an Apple Store: They can do repairs, but you have to pay for non-warranty services if your device is not covered by the Apple warranty, an AppleCare plan. Most of the services they provide are free. They can answer your questions, provide personal supports, and offers repairs. The main jobs of the Geniuses are to help Apple users with hardware and software. The Genius Bar employees, called Geniuses, are specially trained and certified Apple experts. When you have questions or need support for your Apple products, such as Mac, iPod, Apple TV, or iPhone, you can get expert advice and training at the Genius Bar in any Apple Retail Store. The Genius Bar is a hands-on technical support station located inside Apple’s retail stores. It seems that Apple wants to offer support mainly via online live chat or phone calls. Apple has made it a little bit difficult now. This article explains how you can make an Apple Genius Bar appointment.Īpple has recently changed how genius bar appointments are made. You can schedule a reservation time online before coming in. In order to visit the Genius Bars, you may need to make a reservation. Employees of the Genius Bar, called Geniuses, specially trained to help customers with Apple hardware and software. This support is offered by the Genius Bar stations. You may have to bring your device to your nearest Apple Store.Īpple offers tech support inside every Apple Retail Store. However, you may need to get hands-on, personal support and help from an Apple expert, especially if you are having a hardware problem (like a cracked screen problem, water damage, etc). Some of the support options include (a) phone (b) live chat (c) email support. Do you have a problem or a question relating to your Apple products? Apple offers a variety of tech support options for its customers. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window). Īpple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Learn more about the E-Verify program (Opens in a new window). If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.Īpple participates in the E-Verify program in certain locations as required by law. Īpple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Īpple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Learn more about your EEO rights as an applicant (Opens in a new window). We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is an equal opportunity employer that is committed to inclusion and diversity.
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